Our Policies | Turquoise Rings

POLICIES,

TERMS & CONDITIONS

The following Terms and Conditions apply to the use of this website as well as all transactions conducted through the site.

All content (designs and written text) appearing on this website is the property of:

The Hileman Collection, LLC

Glendale, AZ 85310

As a user, you are authorized only to view, copy, print, and distribute documents on this website so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: "Copyright © 2009-2024 The Hileman Collection, LLC. All rights reserved." Violations of copyright law by copying our jewelry designs will result in being prosecuted to fullest extent of the law.

Use Of Site

Information, including product pricing and availability, may be changed or updated without notice. Due to volatile metal prices, prices may be changed to reflect our increased of decreased cost. The price shown at the time of order will be the price charged. The Hileman Collection, LLC reserves the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if The Hileman Collection, LLC believes that customer conduct violates applicable law or is harmful to the interests of The Hileman Collection, LLC or other customers.

The Hileman Collection, LLC's use of personal information that you may submit to The Hileman Collection, LLC through this website is governed by the The Hileman Collection, LLC Privacy Policy. We will never share or sell your personal information with any outside agency.

Shipping & Delivery

At this time, The Hileman Collection, LLC ships merchandise via UPS to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, The Hileman Collection, LLC ships merchandise to Canada and some international locations. Please contact us to see if we can ship to your country. Packages are insured for the purchase value and tracking information may be sent to your email address if provided. Our shopping cart will calculate the shipping charges automatically based on the shipping options you select.

International

Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for cost details.

Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits jewelry to be received. The Hileman Collection, LLC is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.

Warranties

The Hileman Collection, LLC does not offer any warranty on the jewelry we manufacture or repair. We cannot warranty our products due to the varying wear and tear based on customer activities and care. We do guarantee that our products are free of defects upon shipment to the customer. If upon receipt of your new jewelry you notice a defect, contact us for return instructions and we will repair the defect, replace the item with a new one or refund your purchase price. If you damage your Hileman jewelry, we can repair it at a reasonable cost.

Return Policy

You may receive a refund for items returned (made to order rings are not returnable) in original "new" condition as long as The Hileman Collection, LLC receives the item within 10 days of the purchase date. Special order sizes, made to order rings and special inlay requests are not returnable. Items returned after 10 days will receive a merchandise credit. Items are not returnable for any reason after 14 days. Shipping charges will not be refunded. Items are inspected before being shipped from our studio. If you receive an item damaged during shipment, save the box and notify the carrier of the damages. If you notice a defect in the jewelry, contact us for return instructions and we will repair the defect, replace the item with a new one or refund your purchase price if we cannot fix it. We cannot warranty our products due to the varying wear and tear based on customer activities and care.

Ship returns to:

The Hileman Collection, LLC

3820 W. Happy Valley Rd., Suite 141 #443

Glendale, AZ 85310

(623) 518-6588

Miscellaneous

RING SIZES: Inlay rings are difficult to size without damaging the inlay. If you need the ring in a size other than the size listed on the item, a new matching ring will be custom made in your finger size. We have done this for 38 years with no complaints about the accuracy of the match. It is very important that you give us your correct size when ordering as it is difficult to adjust the size without using a laser welder and risking damage to the ring. The paper finger sizers you might find on the internet and print out are not accurate. We have experimented and found that they vary from 1/4 to 3/4 of a size in error. Please visit a local jeweler and get your finger sized properly. Special order size rings are NOT RETURNABLE. If you are giving the ring as a gift, we suggest purchasing the stock ring for presentation and visiting a jeweler to get your finger size asap. Then order the ring in the special order size and return the stock ring for matching. Please notify us if the ring is a gift and you might be returning it for another size so we can have the materials ready to speed up the process of making a new one.